Terms & Conditions
Terms that apply when using the Shopping Therapy website and purchasing from us.
About Us
This website is operated by SH SHOP LIMITED, trading as Shopping Therapy. SH SHOP LIMITED is a company registered in England and Wales under company number 14779726.
Throughout these Terms & Conditions, “we”, “us” and “our” refer to SH SHOP LIMITED trading as Shopping Therapy.
Using Our Website
By using our website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others or interfere with the operation or security of the website.
We may update, modify or temporarily withdraw parts of the website where reasonably necessary.
Products
We aim to provide accurate product descriptions, images and information. Product packaging, appearance or information may occasionally change without notice.
Colours and appearance may also vary depending on your device or screen.
All products are subject to availability.
Prices
All prices displayed on our website are in pounds sterling (£).
We take reasonable care to ensure prices are correct. If we discover an obvious pricing error after you place an order, we may contact you before accepting or processing the order.
Placing an Order
When you place an order, you are making an offer to purchase the products in your basket.
Receiving an order confirmation does not necessarily mean that we have accepted your order. A contract is formed when we accept and process your order for dispatch.
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or description error, payment cannot be authorised, or we reasonably suspect fraud or misuse.
If payment has already been taken for an order that we cannot fulfil, the appropriate amount will be refunded.
Payment
Payment must be made using one of the payment methods available at checkout.
Payments may be processed securely by third-party payment providers. We do not store complete payment card details ourselves.
Delivery
We currently deliver to addresses in England only.
Delivery is currently free of charge unless otherwise stated during checkout.
We aim to process and dispatch orders as quickly as reasonably possible. Delivery times may occasionally be affected by circumstances outside our reasonable control.
Please see our Delivery Information page for further details.
Returns, Cancellations & Refunds
Your rights to cancel an order, return eligible products or request a refund are explained in our Returns & Refunds Policy.
Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.
Hygiene & Sealed Products
Certain products may not be suitable for return after they have been opened or unsealed for health or hygiene reasons, where the applicable legal requirements for this exception are met.
This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise not as described.
Faulty or Incorrect Products
If you receive an item that is faulty, damaged or incorrect, please contact us as soon as reasonably possible with your order details.
Where appropriate, we may ask for photographs or other information to help us investigate the issue and arrange an appropriate remedy.
Customer Accounts
You are responsible for keeping your account information accurate and for maintaining the security of your account.
If you believe your account has been accessed without your permission, please contact us.
Intellectual Property
The content of this website, including our branding, text, graphics and website materials, is protected by applicable intellectual property laws.
You may use the website for your personal, non-commercial use. Our content must not be reproduced, distributed or commercially exploited without permission where such permission is legally required.
Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control.
Privacy & Cookies
Your personal information is handled in accordance with our Privacy Policy.
Please see our Cookie Policy for information about our use of cookies and similar technologies.
Changes to These Terms
We may update these Terms & Conditions from time to time. The version published on our website at the time you place an order will normally apply to that order.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will retain any mandatory rights you have regarding where legal proceedings may be brought.
Contact Us
If you have any questions about these Terms & Conditions, please contact:
SH SHOP LIMITED
Trading as Shopping Therapy
Email: info@shoppingtherapyy.com
Last updated: August 2026