Frequently Asked Questions
Find answers to the most common questions about shopping with Shopping Therapy.
1. Where do you deliver?
We currently deliver to addresses in England only.
2. How much does delivery cost?
Delivery is FREE on all orders, with no minimum spend required.
3. How can I track my order?
Where tracking is available, your tracking details will be included in your dispatch confirmation email. Please allow some time for the tracking information to update after your order has been dispatched.
4. Are your products genuine?
Yes. We are committed to supplying genuine products sourced through trusted suppliers.
5. Can I return an item?
Eligible items may be returned within 14 days of receiving your order. Certain sealed products may not be eligible for return once opened for health and hygiene reasons. Please see our Returns & Refunds page for full information.
6. What if my item arrives damaged, faulty or incorrect?
Please contact us as soon as possible with your order number and, where appropriate, photographs of the item. Our team will review the issue and help arrange an appropriate solution.
7. How will I receive my refund?
Approved refunds are processed back to the original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.
8. Do I need an account to place an order?
You can shop through our website using the checkout options available. Creating an account can make it easier to manage your details and orders.
9. How can I contact Shopping Therapy?
You can contact us through our Contact Us page, by email at info@shoppingtherapyy.com, or by phone on +44 7424 418965.