Returns & Refunds
Information about returns, cancellations and refunds for your Shopping Therapy order.
Changing Your Mind
We hope you are happy with your Shopping Therapy purchase. If you change your mind, you may request to return eligible items within 14 days of receiving your order.
How to Request a Return
Before returning an item, please contact us at info@shoppingtherapyy.com with your order number and details of the item you wish to return. We will provide you with the appropriate return instructions.
Condition of Returned Items
Items must be returned unused, unopened and in their original packaging, where applicable. Please take reasonable care of the products while they are in your possession.
Hygiene & Sealed Products
For health and hygiene reasons, certain sealed products may not be eligible for return once the seal has been broken, unless the item is faulty, damaged or not as described.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order number and, where appropriate, photographs of the item. We will review the issue and arrange an appropriate solution in accordance with your statutory rights.
Return Costs
If you are returning an item because you have changed your mind, you will normally be responsible for the cost of returning it. If an item is faulty, damaged, incorrect or not as described, we will provide appropriate assistance with the return.
Refunds
Once an eligible return has been received and inspected, we will process the refund to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Your Statutory Rights
Nothing in this Returns & Refunds Policy affects your statutory rights under applicable UK consumer law.
Need Help?
If you have any questions about a return or refund, please contact us at info@shoppingtherapyy.com and our team will be happy to help.